Returns & Exchanges

Due to the perishable nature of our artisanal dough products, we cannot accept physical returns, but we are committed to ensuring you are 100% satisfied with your order. If your items arrive damaged or incorrect, please contact our support team within 48 hours of delivery for a full refund or replacement.

Return Process

• 1.
  Inspect Your Delivery

  Upon arrival, please immediately check your package for any signs of damage, thawing, or incorrect flavors to ensure the product meets our quality standards.

• 2.
  Document Issues

  If there is a problem with your order, take clear photos of the packaging and the product labels to help our team process your claim efficiently.

• 3.
  Contact Support

  Email our customer care team at [email protected] with your order number and the photos of the issue within 48 hours of receipt.

• 4.
  Resolution Process

  Our team will review your request and, if approved, will issue a store credit or process a refund to your original payment method within 3-5 business days.